Friday, February 12, 2016

Customer not happy with me

Gud day sir Humphrey, You have still not given me any answer on the question I asked last time. And am no longer enjoying your post cos I've not been getting the real thing from it what I need to know more about are all this hard faults in LG, Sharp, Sony, Toshiba & Panasonic thanks

Which answer? I remember giving you enough info on what you asked, checking from my communication to you I have written over 100 emails to you only.


This is the highest I have ever done. Could it be you do not read your book well? In electronics there is no cut and paste, even if you replace all the components in the TV and fail to pick the faulty one the machine will not work.

The good thing with electronics is that 90% of the problems are easy fix and the 10% is tough. 90% is enough to pay your bills so you should encourage yourself...Regards Humphrey

Hello sir the question that I ask which I said you've not answered is this. The LG 21inches that has a boost and cut fault which I asked for ur help last time and also the sharp with the same fault, the truth is that have waited for a reply and still using the formula you gave me it didn't work out so I have to send it to co technician and even more than what I charged the person that owns it and worst about it was that it didn't even take him more than 15mins to fix. What he did has nothing to do with your reply, you see why I sent you that people around my area knows how I try in doing the job. I started with you cos I wish to be best but it seems I just wasted money just to know the correct names of all the component in electronics which is not just I need the faults u send on ur post about dry joints filter capacitors being changed is not just the main thing as a matter of fact what the guy did on that TV was just pulling a transistor which was OK and the TV started functioning well how would I have done such. Pls i need to more enlightened regards Dominic

More confused now... The guy pulled a transistor which was OK and the TV worked?

Pls help check this transistor on this circuit: I see if you will know the function cos I have done the same on another one and it worked, the no: is q16, Here is the location of the said transistor




Thanks, kindly send me the actual model of this TV written on the back cover. So that I can get the circuit diagram so that I can know what it does. Hope it not for x-ray circuit… That would be disaster to the user due to radiation.
Regards Humphrey

I did not get the model but after doing some research i came up with this...

Hi Dominic,
Attached find transistor q16, and see its purpose. Actually my fears are confirmed... X- ray radiation protection ... If this is what we do to get money via repair while exposing your customers to cancer causing rays... Am out!
Regards Humphrey




I told you that it was done by another technician and it has been working, even though I asked him why it was removed and he couldn't explain. The guy is a technician that works in lg service center around my area and this is exactly what he has been doing on others and he was taught by the white man that owns the company, I sent you this because I tested the transistor and it was OK pls I need to know what to do in a case like this

The better way of doing it is to get the component which is causing the abnormal operation/fault.
1. B+ is very high
2.Vertical circuit faulty
Regards Humphrey

But sir I tested the b+ voltage and it was OK the vertical OK too I even tested the whole component connected to the transistor but to no avail.

Could also be over current protection... Remember saying when you remove vertical I.C voltage go up?
Regards Humphrey

Conclusion
Electronics equipment’s are designed with safety controls just in case something go wrong, on the power supply we have the main fuse which usually blow if there is a short on the supply to prevent the equipment getting fire and causing injury including setting property(house) on fire.

On the side of HV circuit they also incorporate X-ray circuit, this circuit is so critical that if the HV increase too much the circuit will trigger shutdown to prevent the user from getting dangerous X-ray radiation which are harmful to the health.

In human being God in his wisdom incorporated this safety control in form of pain, that is why if your foot step on fire the signal(pain) will be send to the brain and the brain will send a command to the affected leg to reflex(react) very fast.

This will save your foot from getting maximum injury, if there was no pain mean you will realize when you find  two third of your leg is lost through fire.

I consider this the same thing when one dis-able the X-ray circuit in the name of making profit: there is a saying from the Bible “that do to others what you would like others to do unto you”

I rest my case.


10 comments:

  1. Hi Humphery
    you did right and what ever that is correct, but you have to be ready to meet such customers in the way and they are 1 or 2 % and this could be of many things the commons one is misunderstandings and or the insufficiency of the languages for explaining the complicated electronics terms ,,,beh

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    1. Thank you Beh for your insight, Be blessed.
      Regards Humphrey

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  2. Replies
    1. Thanks and welcome Charles.
      Regards Humphrey

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  3. Humphrey my brother I'm happy with the way you dealt with the customer. I'm an muslim in our book the quran it also says don't endanger life if because of my greed someone gets killed by me it would be as if i killed whole of mankind. I'm with you bro don't let such people get to you. I don't want the sin of me killing whole of mankind on my shoulders you did well you can't please everybody god bless you bro

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  4. Thanks and welcome my brother
    Regards Humphrey

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  5. Mr Humprey I admire your patience in dealing with all kinds of people having different character. There is a saying that a little knowledge is very dangerous. In the case of Mr. Dominic, this little knowledge in component testing alone without understanding how a circuit works may cause harm to himself and unknowing customers as well. In electronics we usually start by learning component testing, then we begin to read schematics, after this we are able to do voltage testing and finally we are able to understand how circuits work. Electronics will never be a know all thing and technician will never be able to do all. Understanding this will give us great fulfillment when we fix things and make us not despair when we cannot fix some. Thank you for sharing your knowledge and time to us.

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    1. Thanks for your feedback Peter, I agree with you 100 per cent, again noted you can make a very good teacher.
      Regards Humphrey

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  6. Thank you very much for taking time to explain in details the consequences of their means of living on other people they take undue advantage of,all in the name of making a living.Thats what some of these companies do in nigeria and they get away with it.No parts like ics in the market and its deliberate and all they want you to do is bring the set to their service centers where they will charge you for work not properly do exorbitantly.Thanks for assisting me in your little way through your newsletters even though i have not bought your ebooks.I am facing some hard time at the moment,but in no time everything will be fine.Keep up the good work.

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    Replies
    1. Thanks for your feedback Edward, agreed no situation is permanent, feel free to use the materials posted here, wishing you all the best in your future plans
      Regards Humphrey

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